FAQs

At Wellbeing Centres, we treat a wide range of musculoskeletal conditions, including:

- Back and neck pain
- Sports injuries (e.g. runner’s knee, tennis elbow)
- Joint pain
- Pre- and post-surgery rehabilitation
- Muscle strains and ligament injuries
- Foot and ankle problems
- Sciatica and nerve-related pain
- Shoulder, wrist, ankle and foot conditions

If you are unsure whether we can help with your specific condition, please don’t hesitate to contact us on 0208 340 6832 or info@wellbeingcentres.co.uk.

No, you do not need a GP referral. You can contact us directly, and one of our physiotherapists will assess your condition and recommend the most appropriate treatment plan.

You can book an appointment by:
- Using our online booking system (top right of our website)
- Calling us on 0208 340 6832
- Emailing info@wellbeingcentres.co.uk

If you are using private medical insurance, you can select the “pay later” option when booking online and provide your insurance details via the registration form sent to you by email.

A single physiotherapy session costs £60 (correct as of 1st March 2026).

We also offer a range of discounted packages, concessions for students and seniors, and regular promotions including 50% Initial Appointments for Stars Gym members at our Battersea clinic.

Please visit our Prices & Offers page for more information.

Yes, we are recognised by all leading health insurance providers, including AXA, Bupa (preferred provider).

To process your insurance, we will require:
- Membership/Policy number
- Authorisation code
- Number of sessions approved

If you have any questions or would like to find out if we accept your provider, please contact us directly.

We require at least 24 hours’ notice for cancellations or rescheduling.

Appointments cancelled within this timeframe may incur a £30 cancellation fee (correct as of 1st March 2026)

Appointments typically last 30 minutes, although this may vary slightly depending on your
condition and treatment needs.

There is no free parking available at our clinic locations.

Our clinics are easily accessible by public transport. If travelling by car, there is limited paid street parking which is subject to restrictions.

Please allow enough time before your appointment to find parking if travelling by car.

We allow up to 5–10 minutes’ lateness. If you are running late, please call us immediately to let us know.

Please note that your session may need to be shortened to avoid delaying other patients

- If you are more than 10 minutes late, we may ask you to reschedule and a DNA (Did Not Attend) fee may apply

Yes, all of our physiotherapists are HCPC registered, ensuring you receive care from fully qualified and regulated professionals.

If you require a physiotherapist’s HCPC number for insurance purposes, please contact us.

Yes, we can provide sick notes or supporting documentation for employers following your consultation.

Please discuss this with your physiotherapist during your appointment.

Your physiotherapist will need to clearly assess and treat the affected area, so please wear appropriate clothing:

- Knee conditions: shorts or clothing that can be rolled above the knee
- Shoulder conditions: loose clothing that allows easy access to the shoulder

Your initial appointment will focus on a thorough assessment.

This includes:
- Discussing your symptoms, medical history, and lifestyle
- Identifying factors that aggravate or ease your pain
- Understanding how your condition affects your daily activities

Your physiotherapist will then carry out a physical examination, which may include:
- Movement and range of motion testing
- Strength testing
- Specific joint or muscle assessments

Following this, you will receive:
- A personalised treatment plan
- Advice on recovery and expected timelines
- A home exercise programme (usually provided at the first session if this is needed)

If time allows, treatment may also begin during your first appointment.

Your exercise programme is usually sent via email through a platform called Wibbi within 24 hours of your appointment.

Please check your spam/junk folder, as emails can sometimes be filtered there.

If you still haven’t received it, please contact us and we will resend it.

It is normal to experience some mild discomfort or soreness, especially in the early stages of rehabilitation.

However, exercises should not cause sharp or severe pain. If pain persists or worsens, please contact us. We can review your programme and adjust it if needed.

Acupuncture involves the use of very fine needles and is generally painless or only mildly uncomfortable.

After treatment, you may experience soreness around the site for a few hours or up to 2 days afterwards.

Possible side effects may include swelling or bruising at the needle site, dizziness and nausea.

If any symptoms persist or you have concerns, please to your physiotherapist beforehand or contact us for advice.

Shockwave therapy (also known as extracorporeal shockwave therapy) is a non-invasive treatment used to help reduce long-term pain.

It works by delivering high-energy sound waves to the affected area of the body. These waves stimulate the body’s natural healing processes.

Shockwave therapy may cause mild discomfort during treatment, particularly over sensitive areas.

Soreness, redness, or bruising around the treated area for a few hours up to 2 days is normal.

If any symptoms persist or you have concerns, contact us for advice.

Cupping therapy helps to release muscle tension and improve blood flow.

It can cause temporary red circular marks on the skin, which may last from a few days up to 3 weeks after the session.

Please avoid showering or bathing for at least 2 hours after treatment.

Deep tissue and sports massage are techniques that target deeper layers of muscle to relieve tension, improve mobility, and aid recovery from strain or injury.

Aftercare includes drinking plenty of water, resting, and avoiding intense exercise for about 24 hours to let your muscles recover.

You may feel some soreness afterward, which is normal and can be eased with gentle stretching or a warm bath.